Littératie en santé et précarité : optimiser l'accès à l'information et aux services en santé. L'expérience de Solidarité Diabète

This exploratory work has helped identify the health literacy skills of populations from the Mosson neighborhood in Montpellier as part of the “Solidarité Diabète” therapeutic education program. Health literacy defines the ability to understand, use and access health information and services. The capacity of professionals and structures to respond to health literacy needs is an important pillar of reducing health inequalities. Using the HLQ multidimensional questionnaire administered with associated qualitative interview to 21 people, the results highlight the weaknesses, but also the strengths in terms of health literacy. The data collected and the analyzes are useful for professionals, services and health structures that seek to provide concrete answers to the adaptation needs of the actions, for the persons concerned. The study shows the contribution of the exploration of health literacy in the implementation of actions in fragile population.