Article ID | Journal | Published Year | Pages | File Type |
---|---|---|---|---|
8830391 | Urology Practice | 2017 | 6 Pages |
Abstract
Surprisingly, patients with longer waits were more satisfied with the time in the waiting room and overall visit duration, indicating that other variables influence patient satisfaction with perceived wait times. This study provides evidence that wait time might not be as important to patients or impact patient satisfaction as previously thought. On average wait time was ranked fifth in regard to what was important. Longer wait times did not seem to impact patient satisfaction when asked about overall satisfaction with the care received.
Keywords
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Urology
Authors
Ryan Donahue, Douglas Russell, Cornelia de Riese, Cynthia Smith, Werner T.W. de Riese, Allen Medway,