Barriers and enablers to improved access to health information for patients with low health literacy in the radiotherapy department

Current health literacy screening tools as a means of identifying patients with low literacy are not suitable for use in the radiotherapy department. Patient factors such as age, socioeconomic status, and education level, as well as the use of patient's evasion techniques can indicate low literacy. To address limited literacy skills, speaking in plain English, encouraging patients to ask questions and assessing patient's understanding are important methods to promote effective communication of information in patients with low literacy skills.