Nurse-Managed Health Centers: Measures of Excellence

This study identified the metrics and methods that nurse-managed health centers (NMHCs) use to measure excellence in the areas of quality of care, clinical outcomes, and patient satisfaction. Measuring advance practice registered nurse outcomes is an important element to facilitate the movement toward equal reimbursement for services provided, yet little is known about the metrics, measures, and benchmarks that NMHCs use to monitor and maintain excellence. A descriptive survey sent to nurse leaders of NMHCs provides the initial step in identifying metrics for the development of an NMHC dashboard, a process that drives excellence in a nurse-led endeavor critical to the growth of nursing.