Article ID | Journal | Published Year | Pages | File Type |
---|---|---|---|---|
9009450 | Journal of the American Pharmacists Association | 2005 | 8 Pages |
Abstract
Style of dress or whether the pharmacist was wearing a white coat did not significantly influence participants' evaluations of the pharmacist in this study. Rather, the level of the pharmacist's communication performance was the most important cue used by participants in their ratings of service encounter satisfaction, perceptions of overall service quality, and trust in the service provider.
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Authors
John P. (Associate Professor), Lindsey J. (Student Pharmacist), Noel E. (Associate Professor and Chair), Alicia S. PhD,