A Descriptive Study of Heavy Emergency Department Users at an Academic Emergency Department Reveals Heavy ED Users Have Better Access to Care Than Average Users

A detailed description of local HFU may help to inform planning and better meet ED patients' needs. As one of many results of this study, the ED chairman met with the Hematology-Oncology team and reviewed the protocol for ED management of sickle cell crisis. The meeting resulted in a revised protocol, including an immediate change in their pain medication from meperidine to either morphine or hydromorphone.