Emotive communication online: A contextual analysis of computer-mediated communication (CMC) cues

More than any other feature, computer-mediated communication (CMC) cues such as emoticons and other typographic markers are associated with digital communication, including text-based chat. Using transcripts from college classroom discussions, this study adopts a pragmatic perspective to analyze how advanced foreign language learners use CMC cues, including emoticons (“:-)”), nonstandard/multiple punctuation (“…”, “!!!”), and lexical surrogates (“hmmm”) in a quasi-synchronous computer-mediated consensus-building discussion. Rather than taking form-meaning pairings for granted (e.g., smiley “:)” means “happy”), I adopt a microanalytic approach to show systematic, empirically grounded correlations between CMC cues and their interpretations in different contexts. I argue that the results must be interpreted and viewed alongside the large body of research on emotive communication in offline modes to better understand the pragmatics of online relational work.

► I analyze CMC cues as emotive communication in language learner chat. ► CMC cues include markers like emoticons, punctuation marks, and lexical surrogates. ► CMC cues serve to maintain, enhance or challenge relationships. ► CMC cues are multifunctional and can only be interpreted in context. ► Findings support call for qualitative analyses of CMC cues.