Outcomes as affirmation of membership value: Material compensation as an administrative response to procedural injustice

The current line of research suggests that the provision of compensation by group representatives may be an effective way to address the identity concerns resulting from procedural violations because compensation serves to reaffirm the victim’s membership value, protecting his or her identity. A series of five studies is presented, demonstrating that compensation can function symbolically as a legitimate act of concern for the injustice victim. Results showed that offers of compensation by group representatives resulted in more favorable evaluations of the group and higher identification than when no compensation was offered, but only when the compensation was construed as a benevolent gesture and only when the injustice was identity relevant. Even unsuccessful attempts to compensate the victim resulted in positive reactions towards the group. Consistent with relational models of procedural justice, these effects were mediated by perceptions of membership value.