Process improvement in project expediting: there must be a better way

The development of process improvement approaches for the project expediting function is reported. The current expediting relationship can be quite confrontational and argumentative, loaded with disputes. Expediting failures often result from a mismanagement of expectations and poor communications. These negative implications can contribute to cost overruns and schedule delays. Based on interviews conducted with several professionals within the oil and gas industry, various suggestions are proposed to instill a more cooperative relationship between owner firms and suppliers.