| Article ID | Journal | Published Year | Pages | File Type |
|---|---|---|---|---|
| 9648932 | The Journal of Academic Librarianship | 2005 | 6 Pages |
Abstract
The present study investigated the validity of LibQUAL+⢠scores, and specifically how total and subscale LibQUAL+⢠scores are associated with self-reported, library-related satisfaction and outcomes scores. Participants included 88,664 students and faculty who completed the American English (nAE = 69,494) or the British English (nBE = 19,170) LibQUAL+⢠language versions in the 2004 data collection cycle. Results suggest that LibQUAL+⢠scores primarily measure satisfaction rather than outcomes.
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Authors
Bruce Thompson, Colleen Cook, Martha Kyrillidou,