Article ID | Journal | Published Year | Pages | File Type |
---|---|---|---|---|
9649000 | The Journal of Academic Librarianship | 2005 | 13 Pages |
Abstract
While a growing number of the digital reference services in libraries have become part of collaborative reference networks, other entities that serve similar information-seeking needs such as special collections and museums have not joined these networks, even though they are answering an increasing number of questions from off-site patrons via the Internet. This article examines the differences between questions asked electronically of traditional reference services and those asked of special collections services; it further explores how a better understanding of digital reference in special collections will facilitate the development of the tools and models needed to create a bridge between digital human intermediation at general academic libraries, special collections, and museums.
Related Topics
Social Sciences and Humanities
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Authors
Kenneth (Assistant Professor), Scott (Assistant Professor), Jeffrey (Assistant Professor),