Curbing cream-skimming: Evidence on enrolment incentives

Using data from a large, U.S. federal job training program, we investigate whether enrolment incentives that exogenously vary the ‘shadow prices’ for serving different demographic subgroups of clients influence case workers' intake decisions. We show that case workers enroll more clients from subgroups whose shadow prices increase but select at the margin weaker-performing members from those subgroups. We conclude that enrolment incentives curb cream-skimming across subgroups leaving a residual potential for cream-skimming within a subgroup.

Research Highlights► We investigate a job training programme subject to performance incentives. ► Case workers respond to enrolment-based adjustments to performance standards. ► Performance standard adjustments reduce cream-skimming.