| Article ID | Journal | Published Year | Pages | File Type |
|---|---|---|---|---|
| 9738443 | International Journal of Industrial Ergonomics | 2005 | 15 Pages |
Abstract
Time and mental workload required to complete job recruitment tasks with Internet-based service providers can significantly impact overall service quality evaluations. Thus, they should be monitored and benchmarked when possible, as poor service quality perceptions can ultimately impact employers' willingness to subscribe. General service quality, accuracy/efficiency and interface are defined.
Related Topics
Physical Sciences and Engineering
Engineering
Industrial and Manufacturing Engineering
Authors
Joanna P.C. Tong, Vincent G. Duffy, Ginger W. Cross, Fugee Tsung, Benjamin P.C. Yen,