| Article ID | Journal | Published Year | Pages | File Type |
|---|---|---|---|---|
| 980816 | Procedia Economics and Finance | 2015 | 7 Pages |
Abstract
This article describes the results of new research focused on service quality for application within the framework of railway freight transport. The importance of dynamic models as a new trend in quality management has a crucial impact on customers considering their future use of company services. The proposed software for monitoring service quality is based on dynamic models. These models represent a support tool for increasing the service quality in the area of the whole company.
Related Topics
Social Sciences and Humanities
Economics, Econometrics and Finance
Economics and Econometrics
