Bureaucracy and Governance in Indonesia: Study on West Sulawesi Province

There are many changes after the reformation era started in Indonesia in 1999. One of these developments is local government empowerment to administrate several activities. West Sulawesi was launched as new a province to improve people service in Sulawesi Island. An evaluation of the establishment in this region was needed after decades. Therefore, this study will explore the practices conducted in West Sulawesi Province in Indonesia to realize clean government and good governance. The research employed a qualitative approach. In-depth interviews and observations were performed for collecting data. Manual interviews and observations served as instruments during data collection. This study shows that there are nine steps completed in empowering administration. It started from paradigm shifting to encourage people to work in new conditions. In addition, when paradigm is changed, it is easier to enhance the transformation and moving forward to create improvement. Finally, bureaucracy movement shows an improvement in institutional capacity to encourage administrator in expanding service.