Conceptual Approaches on Quality and Theory of Tourism Services

Quality is a factor of increasing the competitiveness and of realising the performances of the companies in the field of tourist services. Competitiveness and performance made the companies to be permanently concerned with the quality of the services they offered, so as to correspond to the customers’ demands. An important role for the development of the quality of services in tourism has the realisation of the degree of understanding the importance of quality by the management, and the level of resources necessary to obtain quality. The modern concept of quality expresses the involvement in its realisation of the entire personnel of the company, which implies the existence of a permanent preoccupation concerning training and improvement. Quality becomes everybody's concern, and each one's.