Article ID Journal Published Year Pages File Type
982469 Procedia Economics and Finance 2015 6 Pages PDF
Abstract

A product, process or service complies with the requirements if one or more of its characteristics satisfy the specific requirements and expectations of the client. In case in which the product doesn’t comply with the requirements, regardless if the flaws were detected during the internal process or due to customer complaint, it is supposed that there may be problems at the company at any level generated by third parties, among them might be the lack of, poor or insufficient training of human resources involved in the process of production.

Related Topics
Social Sciences and Humanities Economics, Econometrics and Finance Economics and Econometrics