Article ID | Journal | Published Year | Pages | File Type |
---|---|---|---|---|
982469 | Procedia Economics and Finance | 2015 | 6 Pages |
Abstract
A product, process or service complies with the requirements if one or more of its characteristics satisfy the specific requirements and expectations of the client. In case in which the product doesn’t comply with the requirements, regardless if the flaws were detected during the internal process or due to customer complaint, it is supposed that there may be problems at the company at any level generated by third parties, among them might be the lack of, poor or insufficient training of human resources involved in the process of production.
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