An Analysis of the Measurement of the Shipping Service Quality

Under the rapidly changing environment of the international economy, the shipping industry has been suffering from severe survival competition. Thus, this study attempted to identify the construct of the shipping service quality and measure it by expanding the research model of the logistics service quality into the shipping industry in order to conceptualize shipping services and to develop the scale to assess the shipping service quality. Although it is not perfect, the model proposed by this study is expected to offer a useful tool for measuring the shipping service quality in Korea.