Identifying key performance indicators in food technology contract R&D

Innovating companies increasingly rely on outsourcing to Contract Research Organisations (CROs) for their Research and Development (R&D), which are largely understudied. This paper presents the outcome of a case study in the field of food technology contract research, identifying context specific Key Performance Indicators (KPIs) for a CRO. KPIs were identified with a modified version of the Wageningen Innovation Assessment Tool, with which 72 finished successful and less successful projects were analysed. We developed a benchmarking tool to evaluate starting or running innovation project quality, which allows for direct, in situ project improvements by project leaders at CROs.