THE MOBILITIES OF HOSPITALITY WORK: AN EXPLORATION OF ISSUES AND DEBATES

In this paper we highlight the contribution which an understanding of mobilities brings to an analysis of hospitality work. The complex mobilities of hospitality employees are playing an increasing role within global tourism and hospitality sectors. Our discussion explores notions of voluntary mobility as motivated by work and lifestyle factors. We challenge the commonplace conceptualisation of tourism and hospitality employment which has been predicated upon the nature of the work itself rather than on the diverse experience backgrounds; social and geographical origins; and motivating attributes of those who work in the sector. In taking this approach, we question conventional management discourses of hospitality labour processes and illustrate the value of adopting a mobilities framework within tourism and hospitality studies.

► We challenge conventional management discourse of the hospitality labour process. ► Using a mobilities framework, we argue hospitality workers need broader consideration. ► Hospitality workers can be indicative of wider global socio-cultural changes.