Factors affecting hotel human resource demand in Taiwan

This study explores the factors affecting hotel human resource (HR) demand and focusing on the organizational, industrial and macroeconomic factors of the hospitality industry. A prediction model was built with eight independent variables and four dummy variables. Secondary data was collected via a governmental statistic database, and regression analysis was performed using the Generalized Least Squares (GLS) method. The results show that the HR demand of international tourist hotels is more likely to be affected by industrial factors and macroeconomic factors, while the HR demand of standard tourist hotels is less complex, and is mainly affected by organizational factors.

Research highlights▶ Human resource demand in the international tourism hotels is more sensitive to industrial factors, while the standard tourism hotels are are more affected by organizational factors. ▶ Financial Crisis from 2008, SARS and H1N1 epidemics are influenced more on the international tourism hotels than on the standard tourism hotels. ▶ Cross-strait tourism policy between Mainland Chinese and Taiwan in 2008 has not had a significant influence on hotel HR demand in Taiwan.