Article ID Journal Published Year Pages File Type
1010072 International Journal of Hospitality Management 2009 9 Pages PDF
Abstract

One stream of dispositional stress research examines the role negative affectivity (NA) plays in the stressor–strain relationship, with most research showing NA is a nuisance factor – spuriously inflating stressor–strain associations. Personality is not unidimensional, though, and measuring a single construct may be inadequate. This study reexamines the impact NA has in the hospitality context, and the role played by NA when all five global dimensions of personality – the Big Five – are included. Variance reduction rates revealed that (a) NA is a “nuisance factor,” and (b) the Big Five have differential effects – either inflationary or deflationary – depending upon the stressor–strain relationship examined.

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