Article ID | Journal | Published Year | Pages | File Type |
---|---|---|---|---|
1010095 | International Journal of Hospitality Management | 2009 | 9 Pages |
Abstract
The hospitality operator's obligation to comply with the ADA has provided the necessary impetus to ensure that hospitality services are provided in a non-discriminatory manner. The ADA requires modification of hospitality policies and procedures to ensure that guests with disabilities are provided services in a manner equivalent to those provided to able-bodied guests. This article provides the hospitality operator with a framework for training front-line employees and offers recommendations for analyzing how current policies and procedures could be modified in a way that limits potential liability as well as more effectively meets the needs of guests with mobility impairments.
Related Topics
Social Sciences and Humanities
Business, Management and Accounting
Strategy and Management
Authors
John Grady, Jane Boyd Ohlin,