| Article ID | Journal | Published Year | Pages | File Type |
|---|---|---|---|---|
| 1010117 | International Journal of Hospitality Management | 2009 | 8 Pages |
Abstract
Performance evaluation is an important issue for managers, since it can be used as a reference in decision making with regard to budget distribution and/or performance improvement for business units. This study modifies the data envelopment analysis model to evaluate the performance of an enterprise, and shows that we can utilize the available outputs of the modified model to easily calculate the efficiencies of business units. In addition, an efficiency evaluation of a hotel chain is carried out through a literature review and the use of experts’ opinions to determine the measurement factors, and several managerial insights are discussed.
Related Topics
Social Sciences and Humanities
Business, Management and Accounting
Strategy and Management
Authors
Tien-Hui Chen,