Article ID | Journal | Published Year | Pages | File Type |
---|---|---|---|---|
1010158 | International Journal of Hospitality Management | 2008 | 13 Pages |
Abstract
The study drew on a sample (n=284) from the hotel industry in Hong Kong to advance our understanding about the perceived effectiveness of various reward instruments in achieving specific task and extra-task performance behaviors. We found that the perceived motivating value of a reward varied according to its type. Non-financial rewards, for example, were found to play a prominent role in achieving extra-task performance dimensions. Employee characteristics also affected the perceived performance implications of various rewards. Nevertheless, caution must be exercised when interpreting the results, as other factors may also influence reward–performance relationships, thus paving the way for future research.
Keywords
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Authors
Flora F.T. Chiang, Thomas A. Birtch,