Article ID | Journal | Published Year | Pages | File Type |
---|---|---|---|---|
1010218 | International Journal of Hospitality Management | 2010 | 10 Pages |
Abstract
The variation of individual employment characteristics may influence how employees feel about their work environment. This study intended to identify employment characteristics that influenced employee satisfaction with work environments related to employment retention. Factors played different roles in measuring job satisfaction and employee retention according to individual employment characteristics, while factors related to the work environment (location, communication, accomplishment, and department) should be addressed regardless of employment characteristics. It is recommended that hoteliers provide a customized improvement agenda directed to and focused on individual groups according to that group's employment characteristics.
Related Topics
Social Sciences and Humanities
Business, Management and Accounting
Strategy and Management
Authors
Chang Lee, Kelly Way,