| Article ID | Journal | Published Year | Pages | File Type |
|---|---|---|---|---|
| 1010235 | International Journal of Hospitality Management | 2010 | 11 Pages |
Abstract
Many studies have examined quality management and environmental management separately. This paper analysed the commitment to quality and environmental management at the same time, and their separate and joint effects on hotel performance. The empirical data were collected from a sample of 301 3-to-5-star Spanish hotels. A cluster analysis was carried out to identify the levels of commitment to quality and the environment. Then, ANOVA and regression analysis tested the quality and environmental commitment levels-performance link. Three levels of quality and environmental commitment have been identified. The findings showed that the commitment to quality and environmental practices influences hotel performance.
Related Topics
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Authors
Juan José Tarí, Enrique Claver-Cortés, Jorge Pereira-Moliner, José F. Molina-Azorín,