Calculating ROI for training in the lodging industry: Where is the bottom line?

The challenge of measuring the effectiveness and efficiency of training has long been a hurdle for human resource and training professionals in the lodging industry. The reporting of a department's financial performance is a basic expectation of leaders responsible for their share of operational goals of a property. The management of revenue, yield, assets, and total quality are all part of the mix; however, for many leaders in human resource and training experts in the lodging industry, justification for expenditures and financial performance expectations are rarely requested.