Improving metro–airport connection service for tourism development: Using hybrid MCDM models

Few studies in tourism and transport have discussed the connection service between metro systems with urban airports or proposed strategies to assist in improving performance for long-term development. The purpose of this study is to address this problem using the novel method of hybrid MCDM (multiple criteria decision-making), including DEMATEL (decision-making trial and evaluation laboratory), DANP (the DEMATEL-based analytic network process) and VIKOR, to examine the influential relationships among dimensions and criteria of the empirical case and to ultimately present the best improvement schemes, which are valuable for both practitioners and researchers and for those destinations attempted to integrate the urban transport with tourism development.

► An evaluation system for airport connection service is developed. ► NRM methods demonstrate significant relationships between dimensions/criteria. ► Standards for identifying gaps in achieving desired performance are proposed. ► Strategies for improvement are prioritized.