Modelling job satisfaction in low-level jobs: Differences between full-time and part-time employees in the Greek retail sector

SummaryWith the aim of contributing to the discussion on the level of job satisfaction of full-time compared to part-time employees, we examine the job satisfaction of Greek retail workers employed in the secondary labour market (non-managerial, non-professional occupations). Apart from assessing the level of job satisfaction, this research explores why full-time and part-time retail employees might differ on attitudes by tracing the different predictors of job satisfaction in such an idiosyncratic and demanding work environment. After addressing the concept and the quality of part-time work in the context of the retail sector, we develop the research hypotheses. Empirical evidence was obtained from 488 Greek retail employees using a structured questionnaire. The findings in this paper indicate significant differences on job satisfaction of employees by work status. Additional regression analysis revealed that employees’ preferences for working hours and reward-related expectations provide significant evidence on the variation in general job satisfaction. In the context of the demanding retail sector, the findings of this survey provide retail managers significant guidelines on how to enhance the job satisfaction of their employees. Given the scarcity of empirical research on job satisfaction in Greece, the results of this paper offer insights into the determinants of job satisfaction to the wider academic community and to management professionals.