How to Make IT Work:: Cognitive Perspectives for Better Information Technologies Performance

The successful implementation of new information technologies depends on the beliefs and expectations of both managers and workers. Consequently, a new information technology may enable higher productivity in one social setting while limiting or even reducing productivity within another milieu. We present a new concept called “Cognitive Knowledge Identity” (CKI) that distinguishes between three types of systems in organizations: Tayloristic, Expert, and Innovation. This cognitive aspect of organizational culture operates as a basic social system framework that governs the effective use of IT in organizations. This paper presents practical aspects for managers that lead for better Information Technology performance.