The impact of quality uncertainty without asymmetric information on market efficiency

The market effects of quality variability and uncertainty have classically been studied in the particular context of asymmetric information, focusing on the sellers' expected behavior and the phenomenon of adverse selection. Looking instead at the consumers' expected behavior, this paper uses an agent-based model to illustrate how quality uncertainty by itself can lead to market failure, even in the absence of asymmetric information. Assuming that buyers estimate the quality of the product they buy on the basis of their experience from previous purchases, and considering quality estimation rules which are individually sensible and unbiased, this paper shows that market interaction with quality uncertainty generally produces underestimation of product quality as well as systematic drops in prices and losses of market efficiency. This study also shows that the spread of information through social networks can greatly mitigate this market failure.