Article ID | Journal | Published Year | Pages | File Type |
---|---|---|---|---|
1021946 | Technovation | 2014 | 6 Pages |
Abstract
This introduction to the guest issue on managing technology–service convergence, considers how service innovation has emerged and changed over time through three distinct eras: technology adopters, technology enabled and technology–service convergence. Convergence is modeled as relating to the linking of some combination of existing technology or service to a new technology or service resulting in a 2×2 matrix that helps better understand the management challenges faced in service innovation management for the foreseeable future. The four papers in the issue are introduced and summarized.
Related Topics
Social Sciences and Humanities
Business, Management and Accounting
Business and International Management
Authors
Yuan-Chieh Chang, Ian Miles, Shih-Chang Hung,