How knowledge map fit and personalization affect success of KMS in high-tech firms

The shift from a product-based to a knowledge-based economy has resulted in an increasing demand for organizations to implement knowledge management systems (KMS) at an accelerating pace. However, factors influencing success of KMS have seldom been empirically examined by prior research, particularly how knowledge map fit and personalization influence employee satisfaction with KMS, which is a surrogate measure of the success/effectiveness of information systems (IS). Results from a sample of 133 employees, mostly from four international high-tech companies in the Hsin-Chu Science-based Industrial Park in Taiwan, help us better understand what factors affect employee satisfaction with KMS. The result shows that KMS with a higher level of knowledge map fit and personalization will satisfy employees directly or indirectly through the mediation effects of increased perceptions of ease of use and usefulness of KMS. Our findings could serve as useful references for researchers and practitioners interested in investigating issues related to the successful implementation of KMS.