Rethinking determinants of ICT acceptance: Towards an integrated and comprehensive overview

In the contemporary ICT environment, we are confronted with a growing number of failing innovations. New technological innovations often fail because too much attention is still given to (technical) product-related features without taking into account the most important parameters of user acceptance. In addition, suppliers of ICT products often lack accurate insight into the distinguished profiles of their (potential) target audience. In this article theoretical considerations and empirical results on this matter are highlighted. First of all, an approach is proposed in which more traditional and often scattered vision(s) on adoption determinants are broadened into an integrated framework. The approach provides a stronger base for better targeting of (new) users of technologies. Secondly, the authors elaborate on this by rethinking these determinants with regard to later adopters. Later adopters (or even non-adopters/users) are often ignored in technology acceptance research. However, especially for policy purposes, the understanding of why people do not adopt or do not use ICT is strongly relevant in the light of the development of an inclusive information society. Both approaches are illustrated by case studies starting from a common list of nineteen ICT appropriation determinants. This framework enables to better profile both earlier and later adopters as well as it allows to formulate recommendations how to bring innovations in the market. Summarizing, this contribution offers an integrated approach on technology acceptance research by bridging the gap between a market and a policy-oriented point of view.

► A generally accepted overview of ICT acceptance determinants is still lacking. ► This article offers an integrated and comprehensive overview of ICT acceptance determinants. ► The proposed framework allows to better differentiate between distinguished segments of the population (both within earlier and later/non-adopters).► Research based on this framework must enable to provide adequate insights with regard to effective introduction strategies.► Empirical research reports on the application of the framework towards the introduction of new services and e-inclusion policies.