The role of incubator interactions in assisting new ventures

Past literature on the development of new technology-based firms (NTBF) within business incubators suggests that the incubation process of these ventures includes both business and technical assistance. In addition, past literature suggests that this assistance is accessible through direct and networking interactions with the incubator management. However, research on the influence of each of these types of interactions on the types of beneficial assistance gained by ventures is unclear. Drawing predominately from social capital theory, this study examines the role of counseling and networking interactions with incubator management on both beneficial business and technical assistance for NTBFs. Results of this study suggest that business assistance, in the form of venture learning about buyer preferences, is best enabled through counseling interactions with incubator management. Learning buyer preferences was not enabled through networking interactions. Technical assistance, in the form of venture learning technological know-how skills, is best enabled through networking interactions with incubator management. Learning technological know-how skills was not enabled through counseling interactions. This study, therefore, highlights the importance and a clearer distinction of how both counseling and networking interactions with incubator management enable the incubation process of new ventures.