Article ID Journal Published Year Pages File Type
1023943 Transportation Research Part E: Logistics and Transportation Review 2007 16 Pages PDF
Abstract

This study covers situations in which random day-to-day customer demands complicate decisions made by managers of vehicle routing/dispatch operations. The paper proposes and analyzes a rule to guide the decision of interest: daily assignment of delivery routes to drivers. The rule targets customer service goals by trying to maximize the likelihood that each customer will continue to be served by the driver who is most familiar with that customer. Statistical analysis of the rule yields several managerial implications about pursuing maximum customer-driver familiarity. Among these is the potentially problematic wide disparity in a customer’s level of familiarity with different drivers.

Related Topics
Social Sciences and Humanities Business, Management and Accounting Business and International Management
Authors
,