Business perceptions and satisfaction with e-government: Findings from a Canadian survey

This paper examines business perceptions and satisfaction with e-government. Survey data is analyzed from businesses across Canada to determine their use of e-government and their perceived satisfaction with this technology for public service delivery. There are three research questions of this paper: 1) Are there significant differences for businesses that use the internet to contact government compared to those that do not? 2) Is there is a relationship between having a more positive perception overall by business of government and e-government satisfaction? and 3) Is there a relationship between businesses having input into regulatory changes, essentially being inclusive of business in the regulatory process, and e-government satisfaction? The results from the statistical models indicated that all three questions were confirmed. The findings of this study imply that governments should try to understand the business environment. A more positive attitude by business towards government, and being more inclusive of business in regulatory changes, leads to greater e-government satisfaction.

► This paper examines business perceptions of e-government. ► It compares businesses that use and do not use the internet to contact government. ► It examines perception by businesses of government and e-government satisfaction. ► It examines business input into regulatory changes and e-government satisfaction. ► A positive attitude by business towards government increases e-government satisfaction.