| Article ID | Journal | Published Year | Pages | File Type |
|---|---|---|---|---|
| 1024500 | Government Information Quarterly | 2013 | 11 Pages |
This study examines queries submitted through two municipal government websites over a 3-year period to discover patterns in information seeking that current web log analysis literature have not discovered or addressed. The findings reveal: in spite of subtle differences strong similarities remain between two different communities' information needs from municipal government websites; demographic variables and close physical proximity do not appear to affect these similarities; there appears to be a belief that municipal government websites can deliver all types of information; and, using methods presented in this paper, municipal governments may better manage their online information resources.
► I analyzed queries submitted through two municipal government websites. ► Over 3 years, how did information seeking change if at all? ► Remarkable consistencies in information needs exist between different communities. ► Information seekers believe that all information types may be sought through these sources. ► Information needs differ considerably between different levels of government.
