Local e-government 2.0: Social media and corporate transparency in municipalities

Various authors have highlighted the potential contribution of the internet to enhance the interactivity, transparency, and openness of public sector entities and to promote new forms of accountability. The search for new styles of governance which promote higher levels of transparency and the engagement of citizens is viewed as a way of improving citizens' trust in governments. As the social media are becoming ubiquitous, both academics and practitioners need some initial and reliable background data about the deployment of this kind of technology at all levels. The aim of this work is to provide an overall view about the use of Web 2.0 and social media tools in EU local governments in order to determine whether local governments are using these technologies to increase transparency and e-participation, opening a real corporate dialog. In addition, the paper tries to identify which factors promote the level of development of these tools at local level. Our results show that most local governments are using Web 2.0 and social media tools to enhance transparency but, in general, the concept of corporate dialog and the use of Web 2.0 to promote e-participation are still in their infancy at the local level.

► Most local governments are using Web 2.0 and social media to enhance transparency. ► The use of Web 2.0 to promote e-participation is still in its infancy. ► EU local governments are lagging behind their citizens in the use of the Web 2.0. ► The use of Web 2.0 and social media tools does not depend on citizen demand. ► The use of Web 2.0 is only related to previous e-government levels of development.