Maturity levels for interoperability in digital government

Interoperability refers to a property of diverse systems and organizations enabling them to work together. The current exchanges are, however, often inefficient and error-prone. Improved interoperability between public organizations as well as between public and private organizations is of critical importance to make digital government more successful. In this paper, a model of maturity levels for interoperability in digital government is presented. The five-level model might be applied by public organizations to identify current maturity and future direction for improved interoperability.