Article ID | Journal | Published Year | Pages | File Type |
---|---|---|---|---|
1025314 | Suma de Negocios | 2014 | 12 Pages |
Abstract
Through a review of the concepts related to service and most recognized models for evaluating the perception of service quality, a theoretical evolution of these models is developed, with emphasis on their application in higher education and the importance of its measurement in institutions of higher education.
Related Topics
Social Sciences and Humanities
Business, Management and Accounting
Business, Management and Accounting (General)
Authors
Edison Jair Duque Oliva, Yaneth Diosa Gómez,