Implementing telemedicine through eListening in hospital-in-the-home units

Listening to patients and translating what is heard into an action plan is a mark of a successful hospital-in-the-home unit. This paper recommends eListening as the core element for hospital-in-the-home unit performance and illustrates this suggestion with an empirical study. In order to achieve this, we examine the relative importance and significance of telemedicine technologies and the level of performance related to eListening through an empirical investigation of 252 patients who belonged to a hospital-in-the-home unit (HHU) within a Spanish Regional Hospital. The results are then calculated using structural equation modelling. This leads to the main conclusion that a major hospital-in-the-home unit's ‘performance’ is unlikely to be successful without embracing eListening.