Understanding network picture complexity: An empirical analysis of contextual factors

There has recently been increasing interest in the relationship between managers' perceptions of their surroundings and their interactions with other actors. This sense-making issue is linked to the development of the concept of network pictures. Our paper investigates a hitherto neglected aspect of network pictures: their complexity. In several bodies of literature, complexity has been found to affect firms' action and performance. We theoretically derive a model of network picture complexity, which is then used to analyze forty-seven network pictures collected in seventeen companies from two distinct networks. Complexity is assessed on a number of dimensions at the individual, and organizational levels. We show the relationship between complexity and an individual manager's characteristics (number of years in a company, as well as experience in internally or externally oriented functions). We also provide evidence for a relationship between cognitive complexity and the number of years a company has been established in business, and the complexity of companies' internal structures. In doing so, this article contributes to a better understanding of the contextual factors that drive sense-making in business networks.

► There is a growing body of research on the relationship between managers' perceptions and how mangers interact with each other. ► Past evidence shows how complexity of perceptions conditions firms' actions. We examine network picture complexity. ► A model of network picture complexity is derived and used to analyze forty-seven network pictures from two networks. ► We show the relationship between complexity and specific individual managers and organizational characteristics. ► This paper allows better understanding of how contextual factors condition sense-making in business networks.