| Article ID | Journal | Published Year | Pages | File Type |
|---|---|---|---|---|
| 1031073 | Journal of Air Transport Management | 2012 | 4 Pages |
Abstract
The paper examines the perceptions of and satisfaction with air transportation services in a sample of persons aged 65 and over at Taiwan Taoyuan International Airport. This study finds that the performance of service attributes such as meals, information announcements, and on-board restrooms do not meet the respondents’ expectations. It also finds that the service needs of the younger and older elderly passengers differ.
► The study explores service needs of the elderly air passengers. ► Service attributes needing improvement are identified. ► Differences in service needs exist among age segments of the elderly.
Related Topics
Social Sciences and Humanities
Business, Management and Accounting
Strategy and Management
Authors
Yu-Chun Chang, Ching-Fu Chen,