Flight delays: Towards measuring the cost to corporations

This study, conducted in South Africa, measures the cost of flight delays to corporations. Following a simple quantitative methodology the direct cost of flight delays to travellers from one corporation, based on man-hours lost, was determined. Significant relationships were found between substantial delays and month, day and time period flown. Viewed against the limitations of the study the value of time lost was found not to constitute a substantial amount to the corporation.

► Credible evidence suggests flight delays have direct cost implications for business travelers and corporations. ► Frequent flyers experience a greater than average time delay. ► Significant relationships found between flight delays and month flown, days of the week and time of the day.