| Article ID | Journal | Published Year | Pages | File Type |
|---|---|---|---|---|
| 1031089 | Journal of Air Transport Management | 2012 | 3 Pages |
Abstract
This study looks at the financial performance of a set of large international airlines from North America, Europe, Latin America, Asia, and the Middle East. Efficiency measures are related to their strategically focused expenditures on operations and on customer services. The results, based on data envelopment analysis, indicate that operation management, including that of customer service attribute evaluation, may be improved through the adoption of activity-based costing analysis.
Related Topics
Social Sciences and Humanities
Business, Management and Accounting
Strategy and Management
Authors
Wen-Cheng Lin,