Article ID | Journal | Published Year | Pages | File Type |
---|---|---|---|---|
1031171 | Journal of Air Transport Management | 2008 | 5 Pages |
Abstract
There are increasing numbers of complaints by passengers regarding the quality of air services. This paper looks at the ways in which complaints are dealt with and the degree to which unsatisfactory experiences are reported and the ways in which they are handled. A survey conducted at Taoyuan International Airport, Taiwan, provides the empirical basis for the work.
Related Topics
Social Sciences and Humanities
Business, Management and Accounting
Strategy and Management
Authors
Wei-Lung Chang, Hsiang-Te Liu, Yung-Sung Wen, Tai-An Lin,