Article ID | Journal | Published Year | Pages | File Type |
---|---|---|---|---|
10319859 | Technology in Society | 2005 | 23 Pages |
Abstract
This paper addresses these problems by tracing the evolution of knowledge management in e-commerce and identifying strategies that are currently in use. We will demonstrate how companies can benefit by adopting strategies that harness the potential of knowledge management technologies to transform their e-business activities. We define knowledge management; then provide an overview of the driving and impeding forces that help and hinder proper deployment of knowledge management strategies in e-commerce. Then we describe approaches and implementation architectures currently in use by companies who are integrating knowledge management into their e-commerce activities. Finally, we suggest a strategic approach that can overcome the limitations in systems presently in use as well as implications for future knowledge management development.
Keywords
Related Topics
Social Sciences and Humanities
Business, Management and Accounting
Business and International Management
Authors
Stephen A. Oppong, David C. Yen, Jeffrey W. Merhout,