| Article ID | Journal | Published Year | Pages | File Type |
|---|---|---|---|---|
| 10322354 | Expert Systems with Applications | 2012 | 6 Pages |
Abstract
⺠FME as dialysis services global provider monitors patient satisfaction in its network. ⺠A specific questionnaire was developed and administered to the hemodialysis patients. ⺠To detect residual area of low satisfaction the Self-Organising Map was implemented. ⺠This method allows identifying niches of dissatisfaction for specific patient groups.
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Authors
José D. MartÃn Guerrero, Daniele Marcelli, Emilio Soria-Olivas, Flavio Mari, José MarÃa MartÃnez-MartÃnez, Isabel Soley Bech, Marcelino MartÃnez-Sober, Laura Scatizzi, Juan Gómez-Sanchis, Andrea Stopper, Antonio José Serrano-López,